Executive / Assistant – Back-end Support

Role
  • The Executive/Assistant – Back-End Support is responsible for assisting the Travel Counsellor with the customers’ travel planning and arrangement. Your responsibilities may also include but are not limited to customer service. This person will report to the Senior Manager – Corporate Operations.
Responsibilities
  • Handle and track all telephone, email, walk-in enquiries
  • Handle, answer and respond promptly to colleagues’ requests via telephone, email, walk-in enquiries
  • Calculate rates and issue tickets or e-tickets for clients
  • Provide professional and up-to-date information on air fares and travel-related matters to clients and colleagues
  • Follow up on colleagues’ enquiries, ensuring deadlines are met
  • Handle and resolve customer complaints
  • Liaise, work closely, build rapport with colleagues, and assist our sales personnel, other departments and branches on ticketing matters
  • Liaise and build rapport with airlines’ personnel, hoteliers, suppliers
Requirements
  • SPM/Diploma/Degree in any field
  • Fresh graduates with tertiary education are encouraged to apply as training will be provided
  • Junior (1-3 years’ relevant working experience) and senior (4-8 years’ relevant working experience) roles available
  • Required languages: fluent in English and Bahasa Malaysia
  • Proficiency in GDS: Sabre, Galileo and Amadeus are an advantage
Essential traits
  • Responsible and accountable
  • Kind, thoughtful, patient, helpful
  • Trustworthy with genuine integrity
  • Curious, creative, driven, eager to learn
  • Team player with a positive can-do attitude
Benefits
  • Learning opportunities and career development
  • Insurance coverage – group hospitalisation and PA insurance (upon confirmation)
  • Medical allowance
  • Annual leave, medical leave, hospitalisation leave, maternity leave, paternity leave, compassionate leave, birthday leave

 

Job Type: Full Time
Job Location: Kuala Lumpur

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