Executive- Client Account Management

 

Executive – Client Account Management

 

 

Job Role & Purpose
  • The Executive, Client Account Management is managing key accounts, fostering client relationships, and
    maximizing business revenue and profit.
Job Responsibilities
  1. Account Management
    • Cultivate and maintain strong client relationships by understanding their needs and
    objectives.
    • Ensure client satisfaction and retention by facilitating pleasant customer experiences at all
    touchpoints.
    • Collaborate with cross-functional teams to ensure seamless execution and service
    delivery.
    • Act as the primary point of contact for clients and lead internal projects and problemsolving efforts.
    • Offer advice, insights, and solutions to address client needs and challenges.
    • Stay abreast of industry trends and best practices to maintain relevance with clients.
  2. Housekeeping and fulfilling Client Service Level Agreement (SLA):
    • Enforce adherence to service level agreements (SLAs) and credit policy guidelines.
    • Encourage continuous improvement in customer service levels and employee
    engagement.
    • Ensure team awareness of client travel policies and service level requirements.
    • Uphold established procedures and quality standards to maximize customer satisfaction.
    • Conduct regular client reviews to assess satisfaction levels.
    • Maintain accurate client profile records in CRM database.
    • Document client interactions and feedback for continuous improvement.
  3. Identify Opportunities for Portfolio Growth:
    • Stay informed about company offerings and identify opportunities for upselling or crossselling additional services.
    • Cultivate new opportunities with clients to increase transaction volume or foster longerterm partnerships.
  4. Rapport Building with internal and external stakeholders:
    • Establish rapport with key decision-makers within client organizations.
    • Utilize CRM tools to track and leverage relationships for mutual benefit.
    • Collaborate with internal teams and management to build rapport with client senior
    leadership
Job Requirements
  •  Diploma/Degree in Tourism & Hospitality Management, Business Administration, or related
    field.
  • Experience in customer service and sales roles, with a proven track record of meeting or
    exceeding targets.
  • Exceptional interpersonal and communication skills.
  • Willingness to travel for client meetings and industry events.
  • Adherence to ethical standards and commitment to upholding company values.
Job Competencies
(Knowledge, Skills & Abilities)
  • Strong verbal and written communication skills
  • Good interpersonal skills, motivate, coach, and inspire others.
  • Demonstrate pro-active and “can do” solution driven approach.
  • Display initiative and ownership.
  • Be a positive role model for all staff – Team Player – Lead by example.
  • Good level of numeracy and analytical ability
  • Capable of making sound judgments
  • Rigorous, well organized, self-motivated.
Benefits
  • High reputable travel agency
  • Flexi staff benefits
  • Cross functional & high growth culture

 

If this opportunity excites you and you would like to discover more, we would love to meet with you. HTT is an equal opportunity employer and welcomes all qualified candidates to apply. We celebrate diversity and are committed to creating an inclusive environment for all employees.

 

Number of Job Openings: 1 Person
Job Type: Full Time
Job Location: Penang

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