Executive – Luxury Travel

Role
  • The Executive – Luxury Travel provides personalised travel experiences targeted to the company’s affluent customers. You will be part of the Luxe Concierge team creating delightful experiences across all touchpoints in the planning, travel, and post-travel process to ensure customers receive a combination of experiences and unmatched personal touches. You will report to the Vice President – Luxury Travel.
Responsibilities
  • Provide outstanding service in assisting customers with personalised travel plans and enhancing their experience
  • Ensure that day-to-day operations and executions run smoothly according to planned itineraries
  • Address all enquiries or issues promptly and professionally, while providing appropriate solutions or advice according to SOP
  • Project-manage special tasks efficiently across multiple teams, in view of delighting customers through great customer service and experience
  • Nurture and maintain relationships with key partners and key stakeholders (internal and external teams)
  • Track and record performance of each experience, provide feedback/learnings to your team
Requirements
  • Diploma or degree in Tourism/Hospitality/Business Admin/Sales & Marketing or related field
  • At least 1-2 years’ experience in hospitality industry or luxury travel segment
  • Understand great customer service standards and are willing to implement them
  • Strong communication, interpersonal, customer service skills
  • Good organisational, administrative, problem-solving skills
  • Resourceful and a creative thinker when it comes to problem solving
  • Agile in ways of working and project management, able to work through physical and digital solutions
  • Good attention to detail
Essential traits
  • Responsible, accountable, helpful
  • Passionate about hospitality and travel
  • Collaborative with a positive and resilient attitude
  • A high-energy individual
  • Excellent communication skills
Benefits
  • Learning opportunities and career development
  • Insurance coverage – group hospitalisation and PA insurance (upon confirmation)
  • Medical allowance
  • Annual leave, medical leave, hospitalisation leave, maternity leave, paternity leave, compassionate leave, birthday leave

 

Job Type: Full Time
Job Location: Kuala Lumpur

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