Travel Counsellor

  • The Travel Counsellor is responsible for assisting clients with the planning of their travel needs. Your responsibilities include researching the means of travel and considering transportation, prices and customs. You will report to the Senior Manager – Corporate Operations.
  • Handle and track all telephone, email, walk-in enquiries
  • Plan itineraries, make reservations, issue tickets/documents for clients
  • Handle reservation requests related to hotels, car rentals, coaches, trains, flights
  • Provide clients with visa information and submit applications
  • Provide professional and up-to-date information on air fares and travel-related matters to clients and colleagues
  • Handle, follow up and resolve customer complaints
  • Ensure enquiries are handled and delivered on time
  • Liaise, work closely, build rapport with colleagues, and assist our sales personnel, other departments and branches on reservation and ticketing matters
  • Liaise and build rapport with airlines’ personnel, hoteliers, suppliers
  • Perform any other ad hoc tasks as assigned by the superior from time to time
  • Certificate or diploma in Ticketing/IATA/Travel/Tourism/Hospitality
  • Fresh graduates with tertiary education are encouraged to apply as training will be provided
  • Junior (1-3 years’ relevant working experience) and senior (4-8 years’ relevant working experience) roles available
  • Required languages: fluent in English and Bahasa Malaysia
  • Proficiency in GDS: Sabre, Galileo and Amadeus are an advantage
Essential traits
  • Responsible and accountable
  • Kind, thoughtful, patient, helpful
  • Trustworthy with genuine integrity
  • Curious, creative, driven, eager to learn
  • Team player with a positive can-do attitude
  • Learning opportunities and career development
  • Insurance coverage – group hospitalisation and PA insurance (upon confirmation)
  • Medical allowance
  • Annual leave, medical leave, hospitalisation leave, maternity leave, paternity leave, compassionate leave, birthday leave


Job Type: Full Time
Job Location: Kuala Lumpur

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