Executive – Supply Chain Partnership

• The Executive – Supply Chain Partnership is responsible for fostering and maintaining strong relationships with airlines and insurance companies. This role focuses on securing the best deals, managing offers, and ensuring effective collaboration with partners to support the company’s business goals.

• Supporting in maintaining the functionality of aviation and tourism-related systems, including ticketing systems, airlines B2B portals, GDSs such as Sabre, Amadeus, TravelPort (if any), and OBTs such as Swift, Plover etc.
• Conduct system User Acceptance Testing (UAT) and Quality Assurance Testing (QAT), troubleshoot issues, and ensure seamless integration and operation.

Task & Time Management 

• Prioritize daily tasks and manage timelines effectively to meet project and operational deadlines.
• Provide regular updates on task progress and escalate delays to the Manager or direct superior.

Relation Management

• Build and maintain strong relationships with airlines and insurance companies to foster long-term partnerships.
• Act as a primary point of contact for partners, addressing their inquiries and concerns promptly and professionally.
• Develop a thorough understanding of partner priorities and strategies to ensure alignment with organizational objectives

Supporting Offer and Deal Negotiation

• Supporting and collaborating with airlines and insurance providers to update and negotiate new offers, airfare deals, and promotional packages.
• Secure competitive pricing and terms that benefit both the organization and its clients.
• Track and analyze market trends and competitor offerings to ensure the company remains competitive.

Supporting In Commercial Agreements 

• Support the preparation and execution of commercial agreements with partners, ensuring terms align with organizational goals.
• Monitor compliance with agreement terms and address any deviations or issues.
• Maintain a detailed record of all agreements and follow up with stakeholders on renewals and updates

Airlines and Industry Updates

• Stay informed of industry developments, including new airline routes, fare structures, and policy changes.
• Communicate updates and changes to internal teams and stakeholders to ensure alignment with industry trends.

Performance Monitoring & Reporting

• Monitor airline and insurance provider performance, tracking KPIs and service quality metrics.
• Compile performance reports and provide insights to the Manager or direct superior on areas for improvement and opportunities for collaboration.
• Coordinate with internal teams to ensure partner performance aligns with operational and service requirements.

Event & Campaign Support & Execution 

• Assist the team in participating and assist in technical setup (GDS) to support during in travel talk events, trade shows, travel fairs, and campaigns (e.g., MATTA Fair).
• Collaborate with event teams to anticipate and address technical challenges proactively.

Administrative & Miscellaneous Tasks 

• Maintain accurate and up-to-date records of partner interactions, agreements, and performance metrics.
• Support the team in organizing and attending industry events, lunch & learn events, trade shows, and promotional activities.
• Adhere to company policies and maintain the confidentiality of all business and partner information.
• Ensure compliance with SOPs and safeguard company, supplier and client data confidentiality.
• Any other duties at the discretion of the company.

• Diploma or/ and bachelor’s degree in Tourism, Hospitality or related field is preferred.
• Knowledge or Certificate of politician science, public and international relationship, business communications, or business psychology field is highly preferred.
• Strong understanding and knowledge of customer for travel, airlines and company’s product.
• At least 1 – 3 years of relevant experience in a similar role or job scope.
• Experience working with computer systems (E.g.: GDS, Microsoft, other software application).
• Attentive to details, accuracy and result oriented in achieving KPIs and SLA.
• Advanced project management skills with a proven track record of delivering IT solutions.
• Proficiency in GDS systems, cloud technologies, or/and IT governance practices.
• Demonstrated ability to collaborate effectively within a team.
• Strong communication skills in English, both written and verbal.
• High attention to detail with a focus on accuracy and consistency.
• Customer-focused mindset with excellent service orientation.
• Strong problem-solving and decision-making capabilities in high-pressure situations.
• A passion for learning and a proactive approach to driving organizational growth.
• Exceptional communication and interpersonal skills, coupled with humility and professionalism.

• Good analytical skills in identifying problems for system troubleshooting.
• Good problem-solving skills in providing recommendations.
• Good documentation and proposal writing skills.
• Good time-management skills in attaining deadlines for technical solutions.
• Good interpersonal skills and comfortable working with team members and others in organization.
• Good presentation skills for occasional ticketing system training.
• Growth mindset person – positive, proactive, creative solutions and make continuous improvement.
• Customer satisfaction mindset oriented to ensure good customer experience.
• Embrace operations excellence principles to propel the culture of excellence.
• Embrace company core values – Humble, Reliable, Grow, Change, Wow
• Lead Self, Lead Others, Lead Business

• Established and maintained strong relationships with airlines and insurance partners.
• Secured competitive offers and deals, contributing to business growth.
• Comprehensive and timely reporting on partner performance and market trends.
• Enhanced collaboration with partners, ensuring alignment with organizational goals.

• High reputable travel agency
• Flexi staff benefits
• Cross functional & high growth culture