Executive / Sr. Executive – Client Engagement

• The Executive / Senior Executive – Client Engagement at Holiday Tours is responsible for managing and growing
  corporate client relationships, driving sales performance, and ensuring exceptional service delivery.
  This role focuses on client retention, new business acquisition, account management, and revenue
  growth while maintaining high customer satisfaction standards. The incumbent will work closely with
  internal stakeholders and external partners to develop tailored travel solutions, strengthen client
  partnerships, and contribute to the overall success of the Corporate Travel business.

Sales & Business Development:

•  Develop and execute strategic sales plans to achieve departmental sales targets, revenue growth,
  and profitability objectives.
• Identify, pursue, and secure new business opportunities through prospecting, networking, referrals,
  cold calling, and participation in industry events.
• Develop action plans to penetrate new markets and expand the company’s corporate client
  portfolio.
• Manage and respond to Requests for Proposals (RFPs), ensuring timely preparation and
  submission of competitive proposals.
• Conduct sales presentations, client pitches, and business reviews to prospective and existing
  clients.
• Explore additional revenue-generating opportunities, including MICE events, leisure travel
  opportunities, and cross-selling initiatives.

Client Relationship Management:

• Manage and grow existing corporate accounts, including national and global clients, by
  strengthening client relationships and identifying opportunities for business expansion.
• Serve as the primary point of contact for assigned accounts, ensuring consistent service
  excellence and customer satisfaction.
• Conduct regular client meetings, account reviews, roadshows, and business visits to understand
  client needs and enhance engagement.
• Implement client retention strategies and proactively address service concerns or feedback.
• Monitor client satisfaction levels and recommend solutions to improve the overall customer
  experience

Account Management & Operations:

• Prepare accurate and competitive quotations, pricing proposals, and service recommendations
  while ensuring profitability objectives are met.
• Coordinate with internal departments including Account Management, Operations, Ticketing, and
  Finance to ensure smooth service delivery.
• Liaise with airlines, hotels, suppliers, and overseas partners to support client requirements and
  business objectives.
• Monitor account performance, including travel spend, service levels, outstanding payments,
  debtor management, and account profitability.
• Maintain comprehensive client records, account documentation, and reporting systems

Reporting & Administration:

• Plan and execute regular sales visits, client meetings, and outstation business trips, accompanied
  by timely activity and visit reports.
• Prepare and maintain accurate sales forecasts, pricing records, client reports, and business
  performance data.
• Provide regular updates and feedback to management on sales activities, market trends, business
  opportunities, and account performance.
• Ensure proper filing and administration of all account-related documentation

Continuous Improvement & Compliance:

• Identify opportunities to improve operational efficiency, service delivery, and client engagement
  processes.
• Participate in training and development initiatives to enhance product knowledge, sales
  effectiveness, and industry expertise.
• Ensure compliance with company policies, procedures, business ethics, and Standard Operating
  Procedures (SOPs).
• Safeguard client information and company confidential data in accordance with data protection
  and confidentiality requirements.
• Represent the company at trade shows, exhibitions, travel fairs, and customer events when
  required.
• Undertake any other duties and responsibilities assigned by management from time to time.

• Diploma/Degree in Tourism & Hospitality Management, Business Administration, or a related field.
• Possess an experience in customer service and sales roles, with a track record of meeting or exceeding
  targets.
• Exceptional interpersonal and communication skills, both written and verbal.
• Willingness to travel as needed for client meetings and industry events.
• Adherence to ethical standards and a commitment to upholding company values.
• Knowledge of various cruise, tour, airline, and other travel brands is preferred.
• Proficiency in travel booking systems and relevant software applications is an added advantage.

• Strong understanding and knowledge of the travel industry and destinations, including popular
  attractions, accommodations, transportation options, and travel trends.
• Exceptional interpersonal and communication skills with the ability to engage with customers
  effectively, actively listen to their needs, and provide appropriate recommendations.
• Proficiency in MS Office, financial software, and ERP systems (e.g., Sabre, Powersuite, online
  booking platforms).
• Detail-oriented with excellent organizational and multitasking abilities to manage multiple
  customer inquiries and travel bookings simultaneously.
• Passionate about learning and possessing a growth mindset, demonstrating positivity and
  proactiveness.
• Ability to thrive in a fast-paced and target-driven environment while maintaining a high level of
  professionalism and integrity.
• Ability to work under pressure, prioritize tasks, and meet tight deadlines.
• Strong leadership skills, capable of inspiring and motivating others to achieve success as a team.

• High reputable travel agency
• Flexi staff benefits
• Cross functional & high growth culture