Manager – Corporate Sales (Penang)

• The Manager – Corporate Sales is responsible for driving business growth by acquiring high-value corporate clients, strengthening long-term partnerships, and ensuring exceptional service delivery across the client portfolio. This role leads strategic sales and engagement initiatives, oversees the fulfilment of client service level agreements (SLAs), manages a high-performing account team, and identifies opportunities to deepen relationships and maximise revenue. The objective is to position the company as the preferred travel management partner through consistent value creation, service excellence, and innovative solutions.

• Develop and execute strategic sales plans to acquire new corporate accounts across various industries within the assigned market.
• Identify business opportunities, generate leads, and actively pursue new client acquisitions to achieve revenue targets.
• Build and maintain strong relationships with key decision-makers, stakeholders, and influencers within client organisations.
• Lead sales presentations, business pitches, contract negotiations, pricing discussions, and RFI/RFP submissions to secure new business opportunities.
• Actively participate in networking events, industry engagements, and business development activities to strengthen market presence and expand business opportunities.
• Monitor market trends, competitor activities, and customer needs to identify growth opportunities and enhance sales strategies.
• Prepare accurate sales forecasts, pipeline reports, and business performance updates for management review.

Key Account Management & Client Engagement:

•  Serve as the primary contact for assigned corporate accounts, ensuring alignment with client objectives and policies.
• Proactively manage client relationships to enhance satisfaction, loyalty, and account longevity.
• Collaborate with cross-functional teams (operations, finance, service delivery) to ensure seamless onboarding and ongoing service excellence.
• Monitor account P&L, track budgets, and ensure performance meets or exceeds revenue and profitability targets.

Revenue Growth & Portfolio Expansion:

• Drive upselling and cross-selling initiatives to increase client spend and adoption of additional travel solutions and services.
• Identify opportunities to introduce new products, services, and value-added solutions to meet evolving client needs.
• Monitor account performance, profitability, and revenue contribution to ensure achievement of sales and business targets.
• Analyse sales and account data to recommend strategies for portfolio growth and business expansion.

Service Excellence & SLA Compliance:

•  Ensure adherence to agreed SLAs, travel policies and credit policies across all accounts.
• Drive a culture of continuous improvement in client servicing processes.
• Conduct regular account reviews with the clients to assess performance, gather feedback, and align on objectives.
• Maintain accurate and timely documentation of client interactions in the CRM system.

Team Leadership & Stakeholder Management:

• Lead, coach, and develop a high-performing corporate sales team to achieve departmental objectives and business goals.
• Foster a collaborative, accountable, and results-oriented working culture within the team.
• Provide guidance, mentoring, and development opportunities to enhance team capabilities and performance.
• Build strong working relationships with internal stakeholders to ensure alignment between sales objectives and operational execution.
• Act as a key escalation point for major client issues and support swift resolution.

Forecasting & Market Insight:

• Deliver accurate revenue forecasts and performance reports to senior leadership.
• Provide insights on market trends, competitive landscape, and client demands to shape business strategy.

• Bachelor’s Degree in Tourism & Hospitality Management, Business Administration, or related field.
• 5+ years of relevant experience in client engagement, account management, or sales, preferably within the travel industry.
• Proven track record in managing corporate client relationships and achieving revenue targets.
• Strong interpersonal skills with a customer service focus.
• Excellent communication and negotiation skills.
• Ability to build rapport with clients and internal teams.
• Strong strategic and analytical thinking skills.
• Demonstrated experience in contract negotiation, project management, and service delivery oversight.
• Excellent communication, interpersonal, and presentation skills.
• Strong analytical and problem-solving capabilities.

• Strong understanding and knowledge of the travel industry and destinations, including popular attractions, accommodations, transportation options, and travel trends.
• Exceptional interpersonal and communication skills with the ability to engage with customers effectively, actively listen to their needs, and provide appropriate recommendations.
• Proficiency in MS Office, financial software, and ERP systems (e.g., Sabre, Powersuite, online booking platforms).
• Detail-oriented with excellent organizational and multitasking abilities to manage multiple customer inquiries and travel bookings simultaneously.
• Passionate about learning and possessing a growth mindset, demonstrating positivity and proactiveness.
• Ability to thrive in a fast-paced and target-driven environment while maintaining a high level of professionalism and integrity.
• Ability to work under pressure, prioritize tasks, and meet tight deadlines.
• Strong leadership skills, capable of inspiring and motivating others to achieve success as a team.

• High reputable travel agency
• Flexi staff benefits
• Cross functional & high growth culture