Executive – Cruise Sales

Sales & Client Relationship Management:

• Develop and maintain strong relationships with clients, travel agents, and cruise line partners. 
• Identify client needs and preferences to tailor cruise offerings and enhance customer satisfaction. 
• Achieve sales targets and contribute to overall revenue goals through effective sales strategies and client engagement. 

Client Consultations:

• Conduct consultations with clients to understand their travel preferences and provide personalized cruise options.
• Present detailed cruise packages, itineraries, and pricing information to clients.
• Address client inquiries and provide guidance on cruise choices, destinations, and on-board experiences.

Customer Support:

• Collaborate with the support team to ensure a seamless booking process and address any pre-sales inquiries.
• Respond promptly to customer calls and emails, providing exceptional service and timely information.

Ensuring Collection:

• Ensure collection of all fees, costs, charges, and expenses prior to releasing tour tickets, ensuring compliance with company terms and conditions.
• Ensure that customers pay in accordance with the terms and conditions stipulated by the company.

Visa Information and Assistance:

• Stay informed about visa requirements for various cruise destinations.
• Assist clients in understanding and obtaining necessary visas for their trips.

Participate in Travel and Company Events:

• Engage in events such as MAS Travel Fair, MATTA Fair, and exclusive Travel Talks as needed.

Safeguard Confidential Information:

• Safeguard and not disclose customer (personal and organization) details and the company’s confidential information.

Additional Duties:

• Perform any other duties at the discretion of the company.

• Diploma in Tourism & Hospitality Management, Business Administration, or a related field.  
• Experience in sales or client-facing roles. 
• Strong emotional intelligence and active listening skills. 
• Quick thinking and effective problem-solving abilities. 
• Excellent communication and interpersonal skills. 
• Ability to work collaboratively within a team to achieve sales targets. 
• Detail-oriented with strong organizational skills. 
• Proficiency in handling customer billing and payments. 

• Strong understanding and knowledge of the travel industry and destinations, including popular
  attractions, accommodations, transportation options, and travel trends.
• Exceptional interpersonal and communication skills with the ability to engage with customers
  effectively, actively listen to their needs, and provide appropriate recommendations.
• Proficiency in MS Office, financial software, and ERP systems (e.g., Sabre, Powersuite, online
  booking platforms).
• Detail-oriented with excellent organizational and multitasking abilities to manage multiple
  customer inquiries and travel bookings simultaneously.
• Passionate about learning and possessing a growth mindset, demonstrating positivity and
  proactiveness.
• Ability to thrive in a fast-paced and target-driven environment while maintaining a high level of
  professionalism and integrity.
• Ability to work under pressure, prioritize tasks, and meet tight deadlines.
• Strong leadership skills, capable of inspiring and motivating others to achieve success as a team.

• High reputable travel agency
• Flexi staff benefits
• Cross functional & high growth culture