Admin

Admin

 

Job Role & Purpose
  • Perform transactions related to the operation department to achieve an excellent level of customer and
    business expectations.
Job Responsibilities
  • Perform all the Ex-Change orders issuance and refund processes in accordance with the Service Level Agreement (SLA) daily.
  • Raise the sales folders to facilitate the operations process.
  • Ensure follow up on data collection, compilation, and reporting.
  • Follow up on the payments for credit card declined cases with clients.
  • Ensure all invoices and transactions are accurate.
  • Follow up supplier invoice.
  • Update and support daily operations related to daily documentation and deliverables.
  • Participate in the Performance Review and Learning Session with the team.
  • Involve in Travel events, when necessary, i.e., MAS Travel Fair, MATTA Fair, etc.
  • Work closely with other associates and support in calling on important customers and establishing multiple levels of contact within the customer’s organization.
  • Safeguard and not to disclose customer (personal and organization) details and our company’s confidential information.
  • No credit given to customers, friends or travel agents unless authorized (written) by Head of Department.
  • Ensure that all Standard Operating Procedures are adhered to.
  • Any other duties at the discretion of the company
Job Specification
  • Bachelor’s Degree in Tourism & Hospitality Management, Business Administration or related field.
Related Experience
  •  Minimum 1-2 years’ working experience in administration and clerical.
  • Strong office skills as typing, printing, scanning, copying, data entry, report updating, filing, and scheduling.
  • Customer service and experience driven person
  • Attentive to details, accuracy and result oriented person.
  • Good level of numeracy and analytical ability
  • Growth mindset person – positive, proactive, creative solutions and make continuous improvement.
  • Good interpersonal & communication skills
  • Passionate for travel and willing to travel.
Person Specification
(Essential)
  •  Product Knowledge
  • Operations Excellence Management
  • Customer Service Management
  • Sales Management
  • Selling and Influencing
  • System (E.g.: Sabre, Power suite, Genesis/Delta path, etc.)
  • Microsoft (E.g.: Excel, PowerPoint, Outlook, etc.)
  • Core Values – Humble, Reliable, Grow, Change, WOW
  • Lead Self, Lead Others, Lead Business
Benefits
  • High reputable travel agency
  • Flexi staff benefits
  • Cross functional & high growth culture

 

About Us

With an illustrious 49-year legacy of catering to the diverse needs of both business and leisure travellers, Holiday Tours has established itself as a leader in the travel industry. We specialise in delivering tailored travel solutions across various segments through our key business units, including corporate travel, luxury and bespoke travel experiences, and MICE (Meetings, Incentives, Conferences, and Exhibitions) trips.

Today, Holiday Tours efficiently serves the travel needs of both local and global multinational companies, solidifying our position as a major corporate travel service provider. Our excellence is reflected in our extensive portfolio, featuring partnerships with over 500 corporate clients. Further underscoring our global standing is our affiliation with CWT, the world leader in business travel management. Operating independently under Holiday Tours, CWT Malaysia has been an integral part of the CWT Global Partners Network.

Driven by our vision to become the premier experiential travel brand in Southeast Asia, we proudly introduced T’ROKA by Holiday Tours—our luxury travel brand. T’ROKA distinguishes itself as a hotel-first luxury travel brand, capturing the essence of destinations through extraordinary experiences that harmonise sights, sounds, and flavours.

Holiday Tours has garnered recognition from esteemed partners in the travel industry. Our airline collaborations include leading names such as Malaysia Airlines, Singapore Airlines, Etihad Airways, Emirates, Qatar Airways, Turkish Airlines, and All Nippon Airways. We also partner with renowned hotel groups like Virtuoso, Hilton Worldwide, Marriott International, and Accor Hotels, among others.

We are seeking talented individuals who embody a growth mindset, a passion for adding value to others, and the drive to build a high-performance, leadership-oriented culture. If you resonate with our core values, we’d love to hear from you:

WOW – We deliver WOW in all we do.
CHANGE – We embrace CHANGE enthusiastically.
RELIABLE – We are RELIABLE and trustworthy.
GROW – We pursue GROWTH and learning.

If this opportunity excites you and you would like to discover more, we would love to meet with you.

At Holiday Tours & Travel, we are dedicated to creating meaningful and memorable experiences for both our clients and our employees. Our dynamic work environment fosters innovation, creativity, and collaboration, ensuring every team member thrives. As an equal opportunity employer, we celebrate diversity and are committed to building an inclusive, supportive workplace where everyone feels valued and empowered to succeed.

Number of Job Openings: 12 Persons
Job Type: Full Time
Job Location: Kuala Lumpur

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