Executive – Client Engagement

Role
  • The Executive – Client Engagement is responsible for the business plan and sales strategy to achieve the company’s sales goals. Your responsibilities may include but are not limited to customer service and serving as a liaison on behalf of the company. You will report to the Manager – Sales.
Responsibilities
  • Develop a business plan and sales strategy for the market that ensures attainment of company sales goals and profitability, achieving sales and operations’ targets and performance goals respectively for your department
  • Initiate and coordinate development of action plans to penetrate new markets, and ensure proposals are delivered/handled on time
  • Provide timely, accurate, competitive pricing on all completed prospect applications submitted for pricing and approval, while maintaining maximum profit margin
  • Formulate or organise a working schedule amongst the personnel handling emails, enquiries on quotations, operations etc.
  • Plan a timetable for sales calls to clients, followed by a report
  • Plan outstation sales calls to clients’ branches, followed by a report
  • Liaise and work closely with account managers, ticketing and operations personnel, overseas operators, suppliers, airlines’ personnel
  • Manage growth of existing corporate (national and global) clients’ travel programmes
  • Overall client account management and retention activities (travel reviews, sales calls, roadshows, debtor ageing, upselling, client feedback management etc.)
  • New sales acquisition activities (new lead-generating strategies, cold calling, networking events, RFP)
  • Other revenue-generating activities (MICE events, tour leading, acquiring clients’ personal travel arrangements)
  • Administrative work to maintain account files, folders, overall client reporting tasks
  • Liaise with and assist other departments and HQ/branches on matters relating to corporate sales
Requirements
  • Diploma or degree in Tourism/Hospitality/Business Admin/Sales & Marketing or related field
  • At least 3 years’ experience in related field
  • Required languages: fluent in English and Bahasa Malaysia
  • Other skills required: client account management, sales acquisition, Microsoft Office tools, presentation skills
Essential traits
  • Confident, mature, humble
  • Passionate with a desire to lead positive change
  • Collaborative with a positive and resilient attitude
  • A high-energy individual
  • Excellent communication and presentation skills
Benefits
  • Learning opportunities and career development
  • Insurance coverage – group hospitalisation and PA insurance (upon confirmation)
  • Medical allowance
  • Annual leave, medical leave, hospitalisation leave, maternity leave, paternity leave, compassionate leave, birthday leave

 

Job Type: Full Time
Job Location: Kuala Lumpur

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