Executive – MICE Operations

 

EXECUTIVE – MICE OPERATIONS

Job Role & Purpose
  • We are seeking a highly motivated Executive – MICE Operations who aspires to become a trusted travel expert for our
    customers. This role is responsible for managing and supporting group travel experiences while delivering excellent
    customer service to achieve business and performance targets
Job Responsibilities
  • Support Sales to manage and prepare all aspects of travel operations including proposal, reservation, ticketing,
    travel coordination and customer support.
  • Assist to organize and control project activities to ensure the project workflow on track and within budget.
  • Assisting sales on flight booking for Group or FIT / reservation, hotel booking, preparation of costing and
    proposals and other ground arrangement for our corporate client.
  • Require issuing and monitor invoicing, collection of outstanding debts and prepare refund requisition for
    customer.
  • Assisting project members with the coordination of resources, equipment and information.
  • Schedule tour guiding assignments.
  • Liaise with vendors and monitor adherence to service level standards.
  • Prepare and report on project progress.
  • Manage project-related paperwork by ensuring all necessary materials are current, properly filed and stored.
  • Communicate with clients to identify and define project requirements, scope and objectives.
  • Support tour groups for both overseas and local travel when required.
  • Safeguard and not to disclose customer (personal and organization) details and our company’s confidential
    information.
  • Ensure that you have billed and chase for payment for outstanding invoices, no credit given unless authorized
    (written) by Head of Department.
  • Assist in Trade shows / Consumer shows when necessary, i.e., MAS Travel fair, MATTA etc.
  • Ensure that all Standard Operating Procedures are adhered to.
  • Perform any other duties assigned by the company
Job Requirements
  • Certificate or Diploma in Ticketing / IATA / Travel / Tourism / Hospitality.
  • Minimum 2 years’ experience in hospitality, service, and/or travel industry.
  • Strong communication skills (verbal, written, and listening).
  • High attention to detail, accuracy, and a results-oriented person.
  • Growth mindset person – positive, proactive, creative solutions and make continuous improvement.
  • Strong problem-solving skills with the ability to troubleshoot issues independently and propose effective
    solutions.
  • Team collaboration on annual marketing planning processes.
  • Customer service oriented.
  • Good interpersonal skills and stress tolerance.
Job Competencies
(Knowledge, Skills & Abilities)
  • Ability to work independently, highly committed, and responsible.
  • Possess excellent communication skills and positive/enthusiastic work attitude.
  • Able to work in fast-paced environment, meticulous with good attention to details and efficient.
Benefits
  • High reputable travel agency
  • Flexi staff benefits
  • Cross functional & high growth culture

 

About Us

With an illustrious 50-year legacy in catering to the diverse needs of both business and leisure travelers, Holiday Tours & Travel (HTT) stands as a leader in the travel agency. Our focus is on delivering tailored travel solutions across various segments through our key business units. This includes corporate travel, luxury and bespoke travel experiences, MICE (Meetings, Incentives, Conferences, and Exhibitions) trips.

Today, HTT efficiently caters to the travel needs of both local and global multinational companies, solidifying our position as a major corporate travel service provider. Our commitment to excellence is enforced by our extensive portfolio, boasting partnerships with over 500 corporate clients. A testament to our global standing is our affiliation with CWT, the world leader in business travel management. Operating independently under the umbrella of HTT, CWT Malaysia has been an integral part of the CWT Global Partners Network

HTT has earned acclaim from esteemed partners in the travel industry. Our airline collaborations encompass leading names like Malaysia Airlines, Singapore Airlines, Etihad Airways, Emirates Airlines, Qatar Airways, Turkish Airlines and All Nippon Airways. We are also in partnership with distinguished hotel groups including Virtuoso, Hilton Worldwide, Marriott International, and Accor Hotels just to name a few.

We are seeking talented individuals who possess a growth mindset, passionate to add value to others, build high performance
and leadership culture and capabilities and align with our core values:

WOW – We deliver WOW in all we do.
CHANGE – We embrace CHANGE enthusiastically.
RELIABLE – We are RELIABLE and trustworthy.
GROW – We pursue GROWTH and learning.
HUMBLE – We are HUMBLE.

If this opportunity excites you and you would like to discover more, we would love to meet with you.

At Holiday Tours & Travel, we are dedicated to creating meaningful and memorable experiences for both our clients and our employees. Our dynamic work environment fosters innovation, creativity, and collaboration, ensuring every team member thrives. As an equal opportunity employer, we celebrate diversity and are committed to building an inclusive, supportive workplace where everyone feels valued and empowered to succeed.

Number of Job Openings: 2 Persons
Job Type: Full Time
Job Location: Kuala Lumpur

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