Executive – Supply Chain Technology

• The Executive – Supply Chain Technology is responsible for executing technical projects, ensuring system functionality, and supporting clients or internal stakeholders with high-quality technical assistance. The role involves working on system integration, operational tasks, and maintaining vendor, airlines, insurance company and client relationships.

• Manage and maintain the functionality of aviation and tourism-related systems, including ticketing systems, airlines B2B portals, GDSs such as Sabre, Amadeus, TravelPort (if any), and OBTs such as Swift, Plover etc.
• Conduct system User Acceptance Testing (UAT) and Quality Assurance Testing (QAT), troubleshoot issues, and ensure seamless integration and operation.

Task & Time Management 

• Prioritize daily tasks and manage timelines effectively to meet project and operational deadlines.
• Provide regular updates on task progress and escalate delays to the Assistant Manager.

Project Management & Client Implementation 

• System Implementation Support: Assist in the implementation of systems by configuring components, testing functionalities, and ensuring integration with existing infrastructure under the guidance of senior team members.
• Client Onboarding Assistance: Provide hands-on support during client onboarding, including account setup, access configuration, and initial troubleshooting to ensure a smooth transition to new systems.
• Requirement Gathering: Collaborate with clients and internal teams to gather and document system requirements, ensuring clarity and alignment with project goals.
• Technical Solution Deployment: Support the development and deployment of technical solutions by executing assigned tasks such as system testing, data migration, and workflow setup.
• Task Coordination: Manage assigned tasks within project timelines, ensuring deliverables are completed efficiently and escalating any potential delays to supervisors.
• Testing and Quality Assurance: Conduct system testing to identify potential issues, document results, and work with the team to resolve any problems before deployment.
• Post-Implementation Support: Provide first-level technical support to clients’ post-implementation, addressing concerns promptly and escalating complex issues to senior team members when necessary.
• Documentation and Training: Prepare and maintain system documentation, user guides, and training materials. Assist in conducting training sessions for clients to ensure they understand and effectively use the systems.

Vendor & Supplier Management 

• Coordinate with vendors to resolve technical issues, ensuring timely delivery of updates and integrations.
• Maintain effective communication with vendors to facilitate smooth operations.

Performance Monitoring & Reporting 

• Monitor system performance and identify opportunities for optimization.
• Document technical processes and provide reports on system performance and client issues. (e.g. Prism)

Client & Stakeholder Management 

• Provide first-level technical support for clients, addressing their concerns and resolving issues promptly.
• Collaborate with internal teams to ensure alignment with client expectations.

Event & Campaign Support & Execution

• Assist the team in participating and assist in technical setup (GDS) to support during in travel talk events, trade shows, travel fairs, and campaigns (e.g., MATTA Fair).
• Collaborate with event teams to anticipate and address technical challenges proactively.

User Training Assistance

• Provide first-level support during and after training sessions by assisting users with hands-on tasks and answering basic queries.
• Help maintain and distribute training materials, ensuring accessibility for all employees.
• Track and report on common user challenges encountered during training to inform future content improvements.

Administrative & Miscellaneous Tasks 

• Maintain accurate documentation of systems, processes, and troubleshooting logs.
• Supporting to maintain accurate documentation for Supply Chain Technology focusing on workflows & processes.
• Ensure compliance with SOPs and safeguard company and client data confidentiality.
• Any other duties at the discretion of the company.

• Diploma or/ and bachelor’s degree in Tourism, Hospitality or related field is preferred.
• Knowledge or certificate of computer science or related technology field is highly preferred.
• Strong understanding and knowledge of customer for travel, airlines and company’s product.
• At least 1 – 3 years of relevant experience in a similar role or job scope.
• Experience with project management tools, such as Jira, Trello, ClickUp, or Asana.
• Experience working with computer systems (E.g.: GDS, Microsoft, other software application).
• Attentive to details, accuracy and result oriented in achieving KPIs and SLA.
• Advanced project management skills with a proven track record of delivering technology solutions.
• Proficiency in GDS systems, cloud technologies, or/and technology governance practices.
• Demonstrated ability to collaborate effectively within a team.
• Strong communication skills in English, both written and verbal.
• High attention to detail with a focus on accuracy and consistency.
• Customer-focused mindset with excellent service orientation.
• Strong problem-solving and decision-making capabilities in high-pressure situations.
• A passion for learning and a proactive approach to driving organizational growth.
• Exceptional communication and interpersonal skills, coupled with humility and professionalism.

• Good analytical skills in identifying problems for system troubleshooting.
• Good problem-solving skills in providing recommendations.
• Good documentation and proposal writing skills.
• Good time-management skills in attaining deadlines for technical solutions.
• Good interpersonal skills and comfortable working with team members and others in organization.
• Good presentation skills for occasional ticketing system training.
• Growth mindset person – positive, proactive, creative solutions and make continuous improvement.
• Customer satisfaction mindset oriented to ensure good customer experience.
• Embrace operations excellence principles to propel the culture of excellence.
• Embrace company core values – Humble, Reliable, Grow, Change, Wow
• Lead Self, Lead Others, Lead Business

• Timely and accurate execution of technical tasks, ensuring system reliability.
• Effective client support and issue resolution, enhancing user satisfaction.
• Comprehensive documentation and adherence to best practices and SOPs

• High reputable travel agency
• Flexi staff benefits
• Cross functional & high growth culture