Executive – Web Development

• The Executive – Web Development is responsible for executing day-to-day technical operations, supporting project implementation, and ensuring smooth collaboration with internal and external stakeholders. This role focuses on maintaining and optimizing web platforms, managing timelines, and contributing to the success of marketing campaigns and strategic initiatives.

• Execute the technical operation and maintenance of all web portals and e-commerce systems to ensure uninterrupted functionality.
• Support the development and deployment of web applications, ensuring both frontend and backend components meet performance and security standards.
• Conduct Quality Assurance Testing (QAT) and User Acceptance Testing (UAT) on all assigned projects to ensure adherence to requirements.
• Troubleshoot and resolve technical issues related to web platforms and systems promptly.

Task & Time Management 

• Organize and prioritize daily tasks to meet operational and project deadlines effectively.
• Use project management tools to track task progress and provide regular updates to the Team Lead.
• Identify and address potential delays proactively to maintain project timelines.

Vendor & Supplier Management 

• Coordinate with vendors and service providers to ensure timely delivery of web development services and technical solutions.
• Assist in evaluating vendor performance and maintaining productive working relationships.

Performance Monitoring & Reporting

• Monitor website performance metrics such as speed, security, and user engagement, providing actionable insights for improvement.
• Document technical processes and prepare reports on system performance and project milestones. . (e.g Google Analytic, Microsoft Clarity)

Client & Stateholder Management

• Work closely with marketing, product, and customer service teams to ensure web solutions align with business objectives.
• Act as a support contact for stakeholders, addressing technical inquiries and providing updates on assigned tasks.

Event & Campaign Support & Execution 

• Provide technical support during trade shows, travel fairs, and marketing campaigns (e.g., MATTA Fair).
• Assist with the setup, integration, and operation of web systems and tools to ensure successful event execution.
• Collaborate with event teams to anticipate and address technical challenges proactively.

User Training Assistance

• Provide first-level support during and after training sessions by assisting users with hands-on tasks and answering basic queries.
• Help maintain and distribute training materials, ensuring accessibility for all employees.
• Track and report on common user challenges encountered during training to inform future content improvements.

Administrative & Miscellaneous Tasks

• Maintain accurate documentation of workflows, system configurations, and troubleshooting logs.
• Assist in developing and refining Standard Operating Procedures (SOPs) for web platforms and systems.
• Perform additional tasks as assigned by the Team Lead or management.
• Any other duties at the discretion of the company.

• Diploma or bachelor’s degree in Tourism, Hospitality or related field is preferred.
• Knowledge or certificate of computer science, web development or UX UI design or digital marketing or related technology field is highly preferred.
• Strong understanding and knowledge of customer for travel, airlines and company’s product.
• At least 1 – 3 years of relevant experience in a similar role or job scope.
• Proficiency in utilizing various Content Management Systems (CMS) such as Umbraco, WordPress, Wix, Joomla, Drupal, etc., for efficient management and updating of website content.
• Competency in utilizing Website Analytics tools such as Google Analytics or Adobe Analytics for tracking and analysing website performance metrics.
• Experience working with computer systems (E.g.: GDS, Microsoft, other software application).
• Attentive to details, accuracy and result oriented in achieving KPIs and SLA.
• Advanced project management skills with a proven track record of delivering technology solutions.
• Proficiency in GDS systems, cloud technologies, or/and technology governance practices.
• Demonstrated ability to collaborate effectively within a team.
• Strong communication skills in English, both written and verbal.
• High attention to detail with a focus on accuracy and consistency.
• Customer-focused mindset with excellent service orientation.
• Exemplary leadership qualities with a focus on collaboration and team empowerment.
• Strong problem-solving and decision-making capabilities in high-pressure situations.
• A passion for learning and a proactive approach to driving organizational growth.
• Exceptional communication and interpersonal skills, coupled with humility and professionalism.

• Good analytical skills in identifying problems for system troubleshooting.
• Good problem-solving skills in providing recommendations.
• Good documentation and proposal writing skills.
• Good time-management skills in attaining deadlines for technical solutions.
• Good interpersonal skills and comfortable working with team members and others in organization.
• Good presentation skills for occasional ticketing system training.
• Growth mindset person – positive, proactive, creative solutions and make continuous improvement.
• Customer satisfaction mindset oriented to ensure good customer experience.
• Embrace operations excellence principles to propel the culture of excellence.
• Embrace company core values – Humble, Reliable, Grow, Change, Wow
• Lead Self, Lead Others, Lead Business

• Seamless execution and maintenance of web platforms, ensuring reliability and performance.
• Timely completion of assigned tasks and adherence to project deadlines.
• Effective collaboration with stakeholders and vendors to achieve operational and project goals.
• Successful technical support during events and campaigns, contributing to marketing success.

• Learning opportunities and career development
• Insurance coverage – group hospitalisation and PA insurance (upon confirmation)
• Medical allowance
• Annual leave, medical leave, hospitalisation leave, maternity leave, paternity leave, compassionate leave, birthday leave.