Project Manager – Project Management Office

 

Project Management Office

Job Role
  • We are seeking a Manager – Project Management Office (PMO) to oversee the planning, execution, and completion of strategic projects across the organization. The role requires a strategic thinker with a strong understanding of project management principles, leadership skills, and the ability to drive cross-functional teams toward successful project outcomes.
Job Responsibilities 1. Project Planning & Management:

  • Develop and manage detailed project plans, timelines, and budgets.
  • Define project scope, objectives, and deliverables in alignment with business goals.
  • Coordinate with cross-functional teams to ensure project milestones and deliverables are met on time, within budget and successful project execution.
  • Identify potential project risks and develop mitigation strategies.
  • Organize workshops to support the implementation of new business initiatives, effectively communicating project objectives and benefits to stakeholders.
  • Lead, mentor and support project team members to enhance performance and professional growth.

2. Relationship Management & Customer Experience Strategy:

  • Collaborate with internal teams and maintain positive relationships with clients to align project goals with the overall customer experience strategy.
  • Facilitate the onboarding process for new clients, aligning project goals with client expectations.
  • Analyze customer feedback and data to identify areas of improvement and implement solutions.
  • Ensure that all projects are designed and executed with customer-centric approach.

3. Process Optimization:

  • Evaluate and enhance implementation processes to improve efficiency and effectiveness.
  • Develop and implement frameworks to enhance business performance and scalability.
  • Identify best practices and implement process improvements.
  • Encourage innovation and adaptability within the team.

4. Stakeholder Management:

  • Act as the primary point of contact for stakeholders, providing regular updates on project progress.
  • Collaborate with cross-functional teams to embed change initiatives and facilitate communication between departments to align project goals and expectations, to ensure successful project execution.
  • Prepare and present project status reports to Senior Management.
  • Engage with customers to gather insights and feedback to inform project development.

5. Performance Monitoring & Reporting:

  • Track project performance against key metrics and deliverables.
  • Continuously monitor and assess project progress to proactively resolve challenges.
  • Conduct post-project evaluations to identify successes and areas of improvement.
  • Recommend and implement process improvements to enhance project efficiency and customer satisfaction

6. Compliance & Quality Assurance:

  • Implement quality control measures to uphold project excellence.
  • Ensure all projects comply with corporate policies, industry regulations, and quality standards.
  • Foster a collaborative and results-driven work environment, ensuring accountability and productivity.
Job Requirements
  • Bachelor’s degree in Project Management, Business Administration, or a related field.
  • 5+ years of experience in project managemen, or related areas.
  • Proven track record of successfully managing and delivering strategic projects.
  • Strong organizational and time management skills.
  • Excellent communication and interpersonal skills.
  • Ability to work collaboratively with clients, colleagues, and suppliers.
  • Proficiency in project management tools and software.
  • Analytical thinking and problem-solving skills.
  • Attention to detail and a commitment to delivering high-quality work.
Job Competencies
(Knowledge, Skills & Abilities)
  • Strong understanding and knowledge of the travel industry and destination, including popular attractions, accommodations, transportation options, and travel trends.
  • Exceptional interpersonal and communication skills with the ability to engage with stakeholders effectively, actively listen to their needs and provide appropriate recommendations.
  • Proficient in travel booking systems and software, as well as general computer skills.
  • Detail-oriented with excellent organizational and multitasking abilities to manage multiple customer inquiries and travel bookings simultaneously.
  • Ability to thrive in a fast-paced and target-driven environment, while maintaining a high level of professionalism and integrity.
  • Possesses a growth mindset, demonstrating positivity and proactiveness.
  • Strong leadership skills, inspiring and motivating others to achieve success.
Benefits
  • High reputable travel agency
  • Flexi staff benefits
  • Cross functional & high growth culture

 

About Us

With an illustrious 49-year legacy of catering to the diverse needs of both business and leisure travellers, Holiday Tours has established itself as a leader in the travel industry. We specialise in delivering tailored travel solutions across various segments through our key business units, including corporate travel, luxury and bespoke travel experiences, and MICE (Meetings, Incentives, Conferences, and Exhibitions) trips.

Today, Holiday Tours efficiently serves the travel needs of both local and global multinational companies, solidifying our position as a major corporate travel service provider. Our excellence is reflected in our extensive portfolio, featuring partnerships with over 500 corporate clients. Further underscoring our global standing is our affiliation with CWT, the world leader in business travel management. Operating independently under Holiday Tours, CWT Malaysia has been an integral part of the CWT Global Partners Network.

Driven by our vision to become the premier experiential travel brand in Southeast Asia, we proudly introduced T’ROKA by Holiday Tours—our luxury travel brand. T’ROKA distinguishes itself as a hotel-first luxury travel brand, capturing the essence of destinations through extraordinary experiences that harmonise sights, sounds, and flavours.

Holiday Tours has garnered recognition from esteemed partners in the travel industry. Our airline collaborations include leading names such as Malaysia Airlines, Singapore Airlines, Etihad Airways, Emirates, Qatar Airways, Turkish Airlines, and All Nippon Airways. We also partner with renowned hotel groups like Virtuoso, Hilton Worldwide, Marriott International, and Accor Hotels, among others.

We are seeking talented individuals who embody a growth mindset, a passion for adding value to others, and the drive to build a high-performance, leadership-oriented culture. If you resonate with our core values, we’d love to hear from you:

WOW – We deliver WOW in all we do.
CHANGE – We embrace CHANGE enthusiastically.
RELIABLE – We are RELIABLE and trustworthy.
GROW – We pursue GROWTH and learning.

This role offers a dynamic and engaging work environment, with opportunities to participate in industry events and contribute to the company’s growth. If you are passionate about travel and customer service, we invite you to join our team and help create unforgettable travel experiences for our clients.

If this opportunity excites you and you would like to discover more, we would love to meet with you. More importantly, we’re seeking talented individuals who possess a growth mindset, appetite for influencing a team towards positive change and the will to see it through.

Holiday Tours is an equal opportunity employer and welcomes all qualified candidates to apply. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Number of Job Openings: 1 Person
Job Type: Full Time
Job Location: Kuala Lumpur

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