Travel Counsellor

 

 

Travel Counsellor

Role
  • Responsible for performing travel management tasks servicing corporate travellers. Achieve corporate operation and customer service excellence to meet customer and business expectations.
Responsibilities
  • Carry out travel management duties to meet Service Level Agreement requirements.
  • Quick response to emails and phone conversations.
  • Provide clients with up-to-date travel information, arrange itineraries, make reservations, and issue tickets.
  • Provide up-to-date visa information and submit the application.
  • Ensure all enquiries are handled/delivered on time.
  • Complete the Daily Interaction Que.
  • Prepare invoicing documents and sales folders for each interaction/request.
  • Follow up on refund request.
  • Ensure all reservation and customer details are accurate.
  • Response, escalate and follow up on client complaints.
  • Participate in weekly performance reviews and learning sessions with the team.
  • Assist in trade shows and customer shows (e.g.: MAS Travel Fair, MATTA Fair, etc).
  • Perform other duties at the discretion of the company.
Requirements
  • Possess travel industry, airline and product knowlege
  • Customer experience driven person
  • Attentive to details, accuracy and result oriented in achieving KPIs and SLA
  • Growth mindset person – analyse issues and make continuous improvement
  • Good interpersonal, communication and presentation skills
  • High level of stress tolerance and management
  • Responsible to delivery given tasks with quality and timely manner
  • Willing to travel as and when required”
Essential traits
  • Responsible and accountable
  • Kind, thoughtful, patient, helpful
  • Trustworthy with genuine integrity
  • Curious, creative, driven, eager to learn
  • Team player with a positive can-do attitude
Benefits
  • Learning opportunities and career development
  • Insurance coverage – group hospitalisation and PA insurance (upon confirmation)
  • Medical allowance
  • Annual leave, medical leave, hospitalisation leave, maternity leave, paternity leave, compassionate leave, birthday leave

 

Job Type: Full Time
Job Location: Kuala Lumpur

Apply for this position

Allowed Type(s): .pdf, .doc, .docx