Responsible for performing travel management tasks servicing corporate travellers. Achieve corporate operation and customer service excellence to meet customer and business expectations.
Responsibilities
Carry out travel management duties to meet Service Level Agreement requirements.
Quick response to emails and phone conversations.
Provide clients with up-to-date travel information, arrange itineraries, make reservations, and issue tickets.
Provide up-to-date visa information and submit the application.
Ensure all enquiries are handled/delivered on time.
Complete the Daily Interaction Que.
Prepare invoicing documents and sales folders for each interaction/request.
Follow up on refund request.
Ensure all reservation and customer details are accurate.
Response, escalate and follow up on client complaints.
Participate in weekly performance reviews and learning sessions with the team.
Assist in trade shows and customer shows (e.g.: MAS Travel Fair, MATTA Fair, etc).
Perform other duties at the discretion of the company.
Requirements
Possess travel industry, airline and product knowlege
Customer experience driven person
Attentive to details, accuracy and result oriented in achieving KPIs and SLA
Growth mindset person – analyse issues and make continuous improvement
Good interpersonal, communication and presentation skills
High level of stress tolerance and management
Responsible to delivery given tasks with quality and timely manner
Willing to travel as and when required”
Essential traits
Responsible and accountable
Kind, thoughtful, patient, helpful
Trustworthy with genuine integrity
Curious, creative, driven, eager to learn
Team player with a positive can-do attitude
Benefits
Learning opportunities and career development
Insurance coverage – group hospitalisation and PA insurance (upon confirmation)
