Travel Counselor / Senior Travel Counselor (Penang)

 

TRAVEL COUNSELOR / SENIOR TRAVEL COUNSELOR (PENANG)

Job Purpose
  • The Travel Counselor position will be ensuring service to clients of Holiday Tours is adhering to Holiday Tours
    procedures, client’s service level agreement and policy. This person will report to the Senior Manager – Corporate
    Operations.
Job Responsibilities
  • To handle and track all telephone, e-mail & walk-in enquiries and plan itineraries, make reservations, issue
    tickets/documents for client and reporting to the Senior Manager – Corporate Operations.
  • To plan itineraries, make reservations, issue tickets for clients.
  • To handle reservations requests related to hotel, car rental, coach, train, flight bookings and reporting to
    the Team Leader, Division Manager and Vice President.
  • To provide clients with visa information and submit the application.
  • To provide professional & up to date information on air fares & travel related matters to clients and
    colleagues.
  • To follow up on customer complaints.
  • To ensure enquiries are handled/delivered on time.
  • To handle and resolve customer complaints.
  • To liaise, work closely, build rapport (teamwork) with colleagues, and assist our sales personnel, other
    departments and branches on reservation / ticketing matters.
  • To liaise and build rapport with airlines personnel, hoteliers and suppliers.
  • Recommend process improvements, attend training.
  • Provide on the job training for new team members.
  • To safeguard and not to disclose customer (personal and organisation) details and our company’s
    confidential information.
  • Assist in Trade shows/ Consumer shows when necessary i.e. MAS Travel fair, MATTA etc.
  • To ensure that we have billed and chase for payment for outstanding invoices, no credit given to customer,
    friends or travel agents unless authorized (written) by Head of Department.
  • To ensure that all Standard Operating Procedures are adhered to.
  • Any other duties at the discretion of the company.
Job Specification
  • Bachelor’s Degree in Tourism & Hospitality Management, Business Administration or related field.
  • Certificate or Diploma in Ticketing / IATA / Travel / Tourism / Hospitality.
Related Experience
  •  Minimum 3 years work experience in Travel/Airlines/Hotel
  • 3 years’ experience in a similar capacity, preferably in a travel industry General working knowledge of
    Travel Industry and related technologies
  • Excellent knowledge of reservations systems (GDS), IATA rules and faring Experience with project
    management
  • Good command of MS Office and Excel
Person Specification
(Essential)
  •  Strong verbal and written communication skills
  • Good interpersonal skills, motivate, coach, and inspire others.
  • Demonstrate pro-active and “can do” solution driven approach.
  • Display initiative and ownership
  • Be a positive role model for all staff – Team Player – Lead by example.
  • Good level of numeracy and analytical ability
  • Capable of making sound judgments
  • Rigorous, well organized, self-motivated
Benefits
  • High reputable travel agency
  • Flexi staff benefits
  • Cross functional & high growth culture

 

About Us

With an illustrious 50-year legacy in catering to the diverse needs of both business and leisure travelers, Holiday Tours & Travel (HTT) stands as a leader in the travel agency. Our focus is on delivering tailored travel solutions across various segments through our key business units. This includes corporate travel, luxury and bespoke travel experiences, MICE (Meetings, Incentives, Conferences, and Exhibitions) trips

Today, HTT efficiently caters to the travel needs of both local and global multinational companies, solidifying our position as a major corporate travel service provider. Our commitment to excellence is enforced by our extensive portfolio, boasting partnerships with over 500 corporate clients. A testament to our global standing is our affiliation with CWT, the world leader in business travel management. Operating independently under the umbrella of HTT, CWT Malaysia has been an integral part of the CWT Global Partners Network

HTT has earned acclaim from esteemed partners in the travel industry. Our airline collaborations encompass leading names like Malaysia Airlines, Singapore Airlines, Etihad Airways, Emirates Airlines, Qatar Airways, Turkish Airlines and All Nippon Airways. We are also in partnership with distinguished hotel groups including Virtuoso, Hilton Worldwide, Marriott International, and Accor Hotels just to name a few.

We are seeking talented individuals who possess a growth mindset, passionate to add value to others, build high performance
and leadership culture and capabilities and align with our core values:

WOW – We deliver WOW in all we do.
CHANGE – We embrace CHANGE enthusiastically.
RELIABLE – We are RELIABLE and trustworthy.
GROW – We pursue GROWTH and learning.
HUMBLE – We are HUMBLE.

If this opportunity excites you and you would like to discover more, we would love to meet with you.

At Holiday Tours & Travel, we are dedicated to creating meaningful and memorable experiences for both our clients and our employees. Our dynamic work environment fosters innovation, creativity, and collaboration, ensuring every team member thrives. As an equal opportunity employer, we celebrate diversity and are committed to building an inclusive, supportive workplace where everyone feels valued and empowered to succeed.

Number of Job Openings: 1 Person
Job Type: Full Time
Job Location: Penang

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