Vice President – Corporate Sales

 

Vice President – Corporate Sales

Job Role
  • The Vice President – Corporate Sales is accountable for the commercial performance and strategic growth of the corporate client portfolio under both the HTT and BCD brands with a strong focus on corporate travel, including Meetings, Incentives, Conferences, and Exhibitions (MICE). This role focuses on driving revenue, increasing profitability, and ensuring long-term client retention and satisfaction. The Vice President will develop and execute both short-term and long-term business strategies, expanding market share in the corporate travel and MICE segments, while maintaining strong partnerships with clients and internal stakeholders to deliver exceptional service and value.
Job Responsibilities
  • Client Relationship Management:
    • Build and maintain trusted relationships with key corporate clients, deeply understanding their business goals and travel needs.
    • Serve as a strategic advisor to clients, ensuring delivery of high-value travel solutions and service excellence.
    • Manage key stakeholder relationships, including BCD to ensure alignment and continuity.
  • Revenue & Profit Growth:
    • Develop and implement strategies to retain and grow revenue from existing client accounts.
    • Lead contract renewals, negotiations, and upsell opportunities to maximize account value.
    • Utilize market insights, client data, and performance analytics to uncover new growth opportunities within business travel and the MICE segment.
  • Client Retention & Satisfaction:
    • Ensure client satisfaction and loyalty by delivering consistent, high-quality service experiences.
    • Monitor client satisfaction metrics and proactively address risks or issues to drive long-term retention.
  • Team Leadership & Development:
    • Lead, inspire, and develop a high-performing team of account managers and MICE specialists.
    • Foster a collaborative and performance-driven team culture, ensuring ongoing skills development and career growth.
  • Strategic Account Planning:
    • Develop comprehensive account plans aligned with both client goals and internal business objectives.
    • Identify areas for service innovation, program expansion and added value for clients.
  • Cross-Functional Collaboration:
    • Work closely with Sales, Operations, Product, Finance, Marketing, and Event Management teams to deliver integrated corporate travel and MICE solutions.
    • Collaborate with the client acquisition team to ensure a smooth transition from sales to account management upon client go-live.
  • Forecasting & Market Insight:
    • Provide accurate revenue forecasting and business reporting to senior leadership, segmented by travel and MICE streams.
    • Monitor market trends, client behaviour, and competitor activity, offering insights to inform business decisions.
  • Perform any other responsibilities assigned by management.
Job Requirements
  • Bachelor’s degree in business, Marketing, or related field. An MBA is preferred.
  • Proven experience in a leadership role within account management, sales, or customer success.
  • Strong interpersonal skills with a customer service focus.
  • Excellent communication and negotiation skills.
  • Ability to build rapport with clients and internal teams.
  • Strong strategic and analytical thinking skills.
  • A track record for recruiting and developing staff in line with growth plans.
  • An excellent reputation of partnering with other services providers.
  • Exceptional interpersonal and communication skills, both written and verbal.
  • Willingness to travel as needed for client meetings and industry events.
  • Adherence to ethical standards and a commitment to upholding company values.
Job Competencies
(Knowledge, Skills & Abilities)
  • Strong understanding and knowledge of the travel industry and destinations, including popular attractions, accommodations, transportation options, and travel trends.
  • Exceptional interpersonal and communication skills with the ability to engage with customers effectively, actively listen to their needs, and provide appropriate recommendations.
  • Proficiency in MS Office, financial software, and ERP systems (e.g., Sabre, Powersuite, online booking platforms).
  • Detail-oriented with excellent organizational and multitasking abilities to manage multiple customer inquiries and travel bookings simultaneously.
  • Passionate about learning and possessing a growth mindset, demonstrating positivity and proactiveness.
  • Ability to thrive in a fast-paced and target-driven environment while maintaining a high level of professionalism and integrity.
  • Ability to work under pressure, prioritize tasks, and meet tight deadlines.
  • Strong leadership skills, capable of inspiring and motivating others to achieve success as a team.
Benefits
  • High reputable travel agency
  • Flexi staff benefits
  • Cross functional & high growth culture

 

About Us

With an illustrious 49-year legacy of catering to the diverse needs of both business and leisure travellers, Holiday Tours has established itself as a leader in the travel industry. We specialise in delivering tailored travel solutions across various segments through our key business units, including corporate travel, luxury and bespoke travel experiences, and MICE (Meetings, Incentives, Conferences, and Exhibitions) trips.

Today, Holiday Tours efficiently serves the travel needs of both local and global multinational companies, solidifying our position as a major corporate travel service provider. Our excellence is reflected in our extensive portfolio, featuring partnerships with over 500 corporate clients. Further underscoring our global standing is our affiliation with CWT, the world leader in business travel management. Operating independently under Holiday Tours, CWT Malaysia has been an integral part of the CWT Global Partners Network.

Driven by our vision to become the premier experiential travel brand in Southeast Asia, we proudly introduced T’ROKA by Holiday Tours—our luxury travel brand. T’ROKA distinguishes itself as a hotel-first luxury travel brand, capturing the essence of destinations through extraordinary experiences that harmonise sights, sounds, and flavours.

Holiday Tours has garnered recognition from esteemed partners in the travel industry. Our airline collaborations include leading names such as Malaysia Airlines, Singapore Airlines, Etihad Airways, Emirates, Qatar Airways, Turkish Airlines, and All Nippon Airways. We also partner with renowned hotel groups like Virtuoso, Hilton Worldwide, Marriott International, and Accor Hotels, among others.

We are seeking talented individuals who embody a growth mindset, a passion for adding value to others, and the drive to build a high-performance, leadership-oriented culture. If you resonate with our core values, we’d love to hear from you:

WOW – We deliver WOW in all we do.
CHANGE – We embrace CHANGE enthusiastically.
RELIABLE – We are RELIABLE and trustworthy.
GROW – We pursue GROWTH and learning.

If this opportunity excites you and you would like to discover more, we would love to meet with you. More importantly, we’re seeking talented individuals who possess a growth mindset, appetite for influencing a team towards positive change and the will to see it through.

Number of Job Openings: 1 Person
Job Type: Full Time
Job Location: Kuala Lumpur

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