Executive – MICE

Role
  • The Executive – MICE is responsible for supporting Sales in managing customers’ travel needs and arrangements. Your responsibilities may also include but are not limited to customer service. This person will report to the Senior Manager – MICE.
Responsibilities
  • Support Sales to manage and prepare all aspects of travel operations including proposals, reservations, ticketing, travel coordination and customer support
  • Assist in organising and controlling project activities to ensure the workflow stays on track and within budget
  • Assist Sales in flight bookings for groups or FIT/reservations, hotel bookings, preparation of costing and proposals, other ground arrangements for corporate clients
  • Issue and monitor invoicing, collection of outstanding debts, preparing refund requisitions for customers
  • Assist project members with the coordination of resources, equipment and information
  • Schedule tour guiding assignments
  • Liaise with vendors and monitor adherence to service level standards
  • Report on project progress
  • Manage project-related paperwork by ensuring all necessary materials are current, properly filed and stored
  • Communicate with clients to identify and define project requirements, scope, objectives
  • Tour leading, both locally and overseas
Requirements
  • Certificate or diploma in Ticketing/IATA/Travel/Tourism/Hospitality
  • At least 3 years’ experience in related field
  • Required languages: fluent in English and Bahasa Malaysia
  • Proficiency in GDS: Sabre, Galileo and Amadeus are an advantage
Essential traits
  • Responsible, proactive, creative
  • Independent, initiative-driven
  • Able to work under pressure
Benefits
  • Learning opportunities and career development
  • Insurance coverage – group hospitalisation and PA insurance (upon confirmation)
  • Medical allowance
  • Annual leave, medical leave, hospitalisation leave, maternity leave, paternity leave, compassionate leave, birthday leave

 

Job Type: Full Time
Job Location: Kuala Lumpur

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