The Executive – MICE is responsible for supporting Sales in managing customers’ travel needs and arrangements. Your responsibilities may also include but are not limited to customer service. This person will report to the Senior Manager – MICE.
Responsibilities
Support Sales to manage and prepare all aspects of travel operations including proposals, reservations, ticketing, travel coordination and customer support
Assist in organising and controlling project activities to ensure the workflow stays on track and within budget
Assist Sales in flight bookings for groups or FIT/reservations, hotel bookings, preparation of costing and proposals, other ground arrangements for corporate clients
Issue and monitor invoicing, collection of outstanding debts, preparing refund requisitions for customers
Assist project members with the coordination of resources, equipment and information
Schedule tour guiding assignments
Liaise with vendors and monitor adherence to service level standards
Report on project progress
Manage project-related paperwork by ensuring all necessary materials are current, properly filed and stored
Communicate with clients to identify and define project requirements, scope, objectives
Tour leading, both locally and overseas
Requirements
Certificate or diploma in Ticketing/IATA/Travel/Tourism/Hospitality
At least 3 years’ experience in related field
Required languages: fluent in English and Bahasa Malaysia
Proficiency in GDS: Sabre, Galileo and Amadeus are an advantage
Essential traits
Responsible, proactive, creative
Independent, initiative-driven
Able to work under pressure
Benefits
Learning opportunities and career development
Insurance coverage – group hospitalisation and PA insurance (upon confirmation)
