Executive – MICE

 

Job Role & Purpose	The Executive – MICE at Holiday Tours is responsible to ensure service to clients of Holiday Tours is adhering to Holiday Tours procedures, clients service level agreements and policy.
Job Responsibilities	To support Sales to manage and prepare all aspects of travel operations including proposal, reservation, ticketing, travel coordination and customer support. Assist to organize and control project activities to ensure the project workflow on track and within budget. Assisting sales on flight booking for Group or FIT / reservation, hotel booking, preparation of costing and proposals and other ground arrangement for our corporate clients You are required to issue and monitor invoicing, collection of outstanding debts and prepare refund requisition for customer. Assist project members with the coordination of resources, equipment and information. Schedule tour guiding assignments. Liaise with vendors and monitor adherence to service level standards. Report on project progress. Manage project-related paperwork by ensuring all necessary materials are current, properly filed and stored. Communicate with clients to identify and define project requirements, scope and objectives. Tour leading to overseas and local. To safeguard and not to disclose customer (personal and organisation) details and our company’s confidential information. Assist in Trade shows / Consumer shows when necessary i.e., MAS Travel fair, MATTA etc. To ensure that we have billed and chased for payment for outstanding invoices, no credit given to customer, friends or travel agents unless authorized (written) by Head of Department. To ensure that all Standard Operating Procedures are adhered to. Any other duties at the discretion of the company.
Job Requirements	Diploma/Degree in Tourism & Hospitality Management, Business Administration, or a related field. Possess an experience in customer service and sales roles, with a track record of meeting or exceeding targets. Exceptional interpersonal and communication skills, both written and verbal. Willingness to travel as needed for client meetings and industry events. Adherence to ethical standards and a commitment to upholding company values
Job Competencies (Knowledge, Skills & Abilities)	Strong understanding and knowledge of customer for travel, airlines, and company product. Customer experience driven person. Alternative to details, accuracy and result oriented in achieving KPIs and SLA. Growth mindset person – positive, proactive, creative solutions and make continuous improvement. Good interpersonal, communication and presentation skills. High level of stress tolerance and operational crisis management. Strong Leadership and inspiring others to success. Excellence in manpower planning and optimal productivity management. Passionate for travel and willing to travel. Good command of MS Office, Sabre, Powersuite and online bookings
Benefits	High reputable travel agency Flexi staff benefits Cross functional & high growth culture

 

If this opportunity excites you and you would like to discover more, we would love to meet with you. HTT is an equal opportunity employer and welcomes all qualified candidates to apply. We celebrate diversity and are committed to creating an inclusive environment for all employees